FAQ Help Center

We provide a wide range of linens for various industries including hospitality, healthcare, and events. Our product line includes bed linens (sheets, pillowcases, duvet covers), bath linens (towels, washcloths, bath mats), table linens (tablecloths, napkins, runners), and speciality items such as spa robes and kitchen linens.

Yes, we offer customization options for many of our products. If you have specific size or colour requirements, please contact our customer service team with your specifications, and we’ll do our best to accommodate your needs. 

Our minimum order quantity is typically one case for each item.

You can place an order directly through our website by selecting your desired products. Alternatively, you can contact our sales team via phone or email to place an order or discuss your needs.

Yes, we offer competitive pricing for bulk orders and can provide discounts for large quantities. Please contact our sales team for detailed pricing information and to discuss your specific requirements.

We accept various payment methods including credit cards, bank transfers, and cheques. Payment terms may vary based on your order size and history with us. 

Delivery times vary depending on the product type, quantity, and location. Typically, standard orders are processed and shipped next business days. Custom orders may take longer. 

We accept returns for defective or damaged items. If you receive a product that is not as described or has quality issues, please contact our customer service team within 7 days of receipt. Returns for non-defective items or incorrect orders may be subject to restocking fees and are handled on a case-by-case basis.

Currently, we specialize in linen sales rather than rentals. However, if you have specific rental needs, please reach out to our customer service team, and we can provide recommendations or discuss potential solutions.

Our linens are sourced from high-quality manufacturers and suppliers globally. We ensure that all our products meet stringent quality standards to provide you with durable and reliable linens.

Yes, we offer a selection of eco-friendly and sustainable linen options. These products are made from environmentally responsible materials and processes. For more details on our green products, please visit our sustainability page or contact our sales team.

Yes, we offer samples of many of our products so you can assess their quality before making a large purchase. Please contact our sales team to request samples and discuss any specific requirements.

Yes, we offer free shipping to our existing and large customers only. Minimum quantity orders are subject to shipping charges.